Smartphone sales went up 72.1% from 2009 to 2010 and the jump to 2011 doesn’t seem to be slowing down. With the world depending on smart phones more and more each day, which apps are the best ones to have while you’re on-the-go? Here is our list of 10 apps no smartphone user should leave…
Whether you’re pitching a reluctant boss or a digitally-confused client on why they should integrate social media into their next event or conference, you’re going to need some strong selling points to show them the “social media light.” While many consider social media a source of entertainment, it has become an important marketing tool that will allow you to measure progress, connect…
What would you do if your Facebook account was suspended or shut down tomorrow? Robert Scoble, of Building43, found out very quickly how Facebook can completely wipe you off the Facebook map. If you are a local business, organization, company, brand, product, entertainment, cause or community with a Facebook profile (not a Facebook Page) for…
As the digital pandemic continues to spread rampantly around the globe, more companies are starting to see the value of incorporating social media into their customer service mix. But as companies are getting the hang of utilizing social media to provide customers with rich online experiences, are they forgetting good customer service on the home…
We are taught to hope for the best, plan for the worst, and prepare to be surprised. Social media monitoring is no exception. If you’re rolling your eyes at this idea, let’s consider what social media really is— an ever-changing, free-flowing forum of conversations. This openness, as most of us know, is a double-edged sword.…